Can you promote in r/customerservice?
For discussions on the topic of Customer Service
The short answer
Do not promote or mention your product/company; participate only by sharing relevant customer-service experiences, helping with advice, or praising businesses in a non-commercial way.
What works here
- Post or comment sharing personal customer service stories (agent or customer perspective)
- Praise a business for good service (non-commercial, no solicitation)
- Provide neutral, helpful customer service advice or experiences
What gets posts removed
- Advertising your product, service, chatbot, or ticketing system
- Soliciting users for surveys, reviews, customers, or feedback
- Offering coupons, vouchers, or exchanging incentives for feedback
- Posting contact info, links intended to drive business, or recruitment pitches
Where this comes from
No Solicitation rule
Rule 5 explicitly forbids selling, advertising, soliciting reviews, surveys, or offering coupons — includes chatbots and ticketing systems.
Intended content
Rule 1 and sidebar state the subreddit is for customer service stories and discussion, not commercial posts.
Sidebar guidance on praise
Sidebar allows showing love for businesses after positive experiences, but framed as organic praise rather than commercial solicitation.
No personal contact information
Rule 3 and sidebar ban posting phone numbers, addresses, emails to avoid encouraging harassment and to limit direct solicitations.
Official rules of r/customerservice
- 01Post about customer service
- 02No blogspam
- 03No personal contact information
- 04No incivility
- 05No Solicitation
- 06No AI content
Based on the community’s official rules, analyzed July 2026. Rules change; the community itself is always the source of truth.
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